This page will hopefully answer most common questions people may have regarding our shop and checkout process. If you have any questions about the process that you will would be a good fit for this page, please let us know.
SquareThis is the default option when going through our checkout. Square will accept most brands of credit card available in Canada, as well as some outside of Canada. While it cannot process debit or INTERAC cards, it is able to accept Visa co-branded debit cards.
Payments received using this methods are processed the most quickly during regular business days (Monday-Friday), allowing us to more quickly process orders.
PayPalThis is one of the most population options found on so many websites around the world. You can pay using your credit card or using your bank account. No PayPal account is required to process your payment in most cases.
While this option is trusted by many, payments received through this method take some time to transfer.
INTERAC e-TransferThis method requires a bit more work on the part of the customer. Using INTERAC e-Transfer you can sign into your online banking to send payments through emails to others. Most banks within Canada provide this option and you can find a full list of availability here.
Emails sent using this option typically take around half an hour to arrive, making it quick and easy to process your payment.
Seed Packs and Chile PowdersFor orders that include only seed packs or chile powders (which we currently sell in half ounce quantities) we apply a rate of $2.00 per order. The exceptions to this are:
- If you order five (5) or more of either product type.
- If you order fresh or dried peppers on the same order (see below).
Dried PeppersOur chile peppers are dried using a dehydrator, reducing the size of the pods and making them more compact. Due to this, they are able to be packaged in bags and shipped in large envelopes through regular mail. To keep the cost of shipping low, we apply a minimum rate of $3.00 per order, and a maximum of $5.00 per order - depending upon how many items of this type are in the order.
Fresh PeppersBecause the chile peppers we grow may come in different shapes and sizes these products will be shipped in boxes that may come in varying sizes. Due to the high cost of shipping boxes through Canada Post any fresh peppers we have will be special order.
This means that customers may send in inquiries as to what we have available and how much they would like to order - if any. Using these details we will do our best to calculate the shipping rate through Canada Post, provide you with a quote and then setup a payment arrangement (if you chose to order).
MerchandiseThe merchandise we offer for sale on our website may have different shipping policies applied to it depending on how and where it is shipped from. Some items may be produced locally, while others may be produced & shipped by online vendors. Due to this, each item of this type may have a different shipping cost and expected delivery time period.
- Any merchandise items included in an order that are not shipped from our location (i.e. those produced and shipped by online vendors) will have delivery periods set by the vendor. We will make an effort to give reasonably accurate delivery times, where possible.
- Orders having only seed packs and/or chile powders will be shipped using regular mail and can be expected to arrive within 2-4 days depending on how far they are shipped.
- Orders having fresh and/or dried peppers will be shipped within three (3) days.